What Is an AF* AppFolio Charge on Your Bank Statement?

The payment method changes the statement line

AppFolio resident payment guidance distinguishes eCheck payments, which show the property management company name, from credit or debit payments, which can show AF* followed by the management company. The complete descriptor and property record are more useful than the prefix alone.

First identify how the payment was submitted. Then compare the management-company text, date, and principal amount with the resident account instead of expecting every AppFolio payment method to use the same label.

Sources: AppFolio: Online Payments

AF* and APPFOLIO_TXNFEE can be two related entries

APPFOLIO_TXNFEE is a separate transaction-fee line. When it appears near an AF* payment, the two can represent the main payment and its related fee—not two rent payments.

Treat the two as related entries to reconcile, not automatic proof of either duplicate billing or correct billing. Compare the principal payment and fee separately with what the portal displayed when the payment was submitted.

Sources: AppFolio: Online Payments

Verify in the Account Ledger

After an online payment, check the confirmation email and the AppFolio Online Portal’s Account Ledger, then Payments, to compare the payment record with the bank line.

1. Find the online-payment confirmation email.
2. Open Account Ledger, then Payments, in the resident portal.
3. Compare the date, amount, payment method, and any separate fee.

Sources: AppFolio: Account Ledger · AppFolio: Online Payments

Ask the property manager when records disagree

The management company can reconcile the resident account, payment method, principal amount, and fee. Give it the portal payment date and confirmation rather than sharing more bank information than necessary.

A separate fee line does not establish that every nearby entry is correct. Report an unmatched ledger record through the property contact already listed in the resident portal or lease.

Sources: AppFolio: Account Ledger

If it remains unrecognized

If the official lookup or portal and your receipts still do not match the charge, contact the card issuer using the number on the card or its official app. Ask about the transaction and its unauthorized-transaction process; do not enter card details into unofficial lookup sites.

Frequently asked questions

Is APPFOLIO_TXNFEE a second rent payment?

No. It is a separate transaction-fee line and can appear beside the main payment; compare both with the portal ledger.

Sources: AppFolio: Online Payments · AppFolio: Account Ledger

Why does my statement show AF*?

AppFolio says a credit or debit payment can show AF* followed by the property management company.

Sources: AppFolio: Online Payments

Related charges

• APPFOLIO_TXNFEE — Separate AppFolio fee entry
• Yardi — Property payment platform