What Is RAZ* on My Bank Statement?
RAZ*[merchant/legal entity name] is the format covered here. Read past RAZ* and compare the complete entry with the merchant receipt; card statements use the billing name supplied during activation, not the checkout brand name.
Sources: Razorpay: Checkout Styling — Brand Name and Logo
Read the complete RAZ* entry
The supplied research brief documents the format RAZ*[merchant/legal entity name], including RAZ*OJAS SOFTECH PRIVATE and RAZ*DREAMPLUG PAYTECH. These are brief-provided examples, not examples asserted by the linked Razorpay documentation.
For a statement entry beginning RAZ*, read everything after the prefix and compare it with the amount, currency, date, invoices, order emails, subscriptions, payment links, or app receipts. Razorpay provides payment-gateway infrastructure for businesses; the matching merchant record is what connects a charge to a product or service.
Sources: Razorpay payment gateway documentation · Razorpay business directory: Dreamplug Paytech Solutions Private Limited
Billing name can differ from the checkout brand
Razorpay’s checkout-styling documentation says bank-related SMS and credit card statements do not use the customizable checkout brand name. Instead, they display the billing name the business supplied during account creation and activation.
That distinction can explain why the post-prefix name differs from the app, website, or storefront remembered by the customer. Search the complete billing name and compare it with the receipt rather than searching only for Razorpay.
Match the merchant record
Use the merchant’s official support route after a receipt or order identifies it. Keep the complete description, amount, currency, and date when asking it to find the payment.
A payment-processing reference or billing-name match does not by itself prove authorization. If no receipt, order, subscription, or authorized user matches, retain the merchant response for the issuer.
If you are tracking a refund for a Razorpay-processed purchase, look for Razorpay’s refund email. Razorpay says this email contains its refund ID, the banking partner’s unique reference number, and a link to Razorpay’s refund tracker for that specific refund; the bank reference number can also be used to track the refund directly with your bank. This is a refund-resolution mechanism, not a general lookup for an unfamiliar charge.
Sources: Razorpay payment gateway documentation · Razorpay: Checkout Styling — Brand Name and Logo · Razorpay: Track Customer Refunds
If it remains unrecognized
If the official lookup or portal and your receipts still do not match the charge, contact the card issuer using the number on the card or its official app. Ask about the transaction and its unauthorized-transaction process; do not enter card details into unofficial lookup sites.
Frequently asked questions
What should I check after RAZ*?
Read the complete entry after the prefix and compare it with the amount, date, receipt, order history, or subscription record.
Sources: Razorpay payment gateway documentation
Why does the statement name differ from the checkout brand?
Razorpay says bank messages and card statements show the billing name supplied during account activation, not the customizable checkout brand name.
Related charges
Part of: Payment processors & POS →