Question 1

Why did DoorDash charge me more than my order total?

Accepted Answer

DoorDash charges include the food subtotal, delivery fee, service fee (typically 15% of the order), taxes, and any tip added at checkout. The final charge is always higher than the menu price alone.

Question 2

What is the DoorDash service fee?

Accepted Answer

The DoorDash service fee is typically 10–15% of the order subtotal. It is separate from the delivery fee and the driver tip. The exact amount varies by location and restaurant.

Question 3

How do I get a refund for a DoorDash charge I don't recognise?

Accepted Answer

Open the DoorDash app, go to Orders, find the order, and select Help to request a refund. If you do not recognise the charge at all, contact your bank — someone may have used your card without authorisation.

What Is "DOORDASH" on My Bank Statement?