Rideshare & delivery charges

Rideshare, food delivery, grocery, scooter, and accommodation charges often include more than the advertised fare or item subtotal. The final statement amount may combine service fees, delivery fees, taxes, tips, tolls, cleaning charges, or adjustments made after the order. Some services also place a temporary authorisation before replacing it with the settled total.

Check the trip, order, or booking history in the relevant app and open the detailed receipt. Compare the merchant date as well as the bank posting date, since the two may differ. For shared household accounts, verify whether another authorised user placed the order. If two entries appear, confirm whether one is still pending before assuming you were charged twice. Memberships such as DashPass or other recurring benefits can also appear separately from individual orders.

Report an incorrect fare, tip, or missing-order charge through the service first because the receipt gives its support team the best evidence. Keep screenshots and reference numbers. If there is no matching account activity, reset the service password and remove unfamiliar payment methods or devices. Contact the card issuer when the merchant cannot explain the transaction or when the account shows activity you did not authorise.

Charges in this category

• Uber Charge

  An Uber charge covers rides, Uber Eats deliveries, Uber One membership, or tips. Multiple Uber charges on the same day are common if you took a ride and ordered food.

• UBER* TRIP

  An Uber ride payment, usually including the final fare and tip.

• Uber Trip Charge

  An Uber Trip charge is the charge for a specific ride you took using Uber. The amount includes the base fare, surge pricing (if applicable), and any tips.

• Uber Eats Charge

  An Uber Eats charge covers a food delivery order: the food subtotal, delivery fee, service fee, and tip. The final amount is often more than the food price alone.

• Lyft Charge

  A Lyft charge is the fare for a ride you took using the Lyft ride-hailing app, including base fare, time and distance charges, and any tip.

• DOORDASH

  A DoorDash order, tip, fee, adjustment, or membership charge.

• DoorDash DashPass Charge

  A DashPass charge is your monthly $9.99 subscription to DoorDash's DashPass program, which gives $0 delivery fees and reduced service fees on eligible orders.

• DoorDash Delivery Fee

  DoorDash charges include the food cost plus a delivery fee, service fee (around 15%), applicable taxes, and any tip — so the total is often significantly more than the menu prices.

• Grubhub Charge

  A Grubhub charge is a food delivery order (including food, delivery fee, service fee, and tip) or a Grubhub+ monthly subscription for waived delivery fees.

• Instacart Charge

  An Instacart charge is either a grocery delivery order (including delivery fee, service fee, and tip) or your monthly Instacart+ subscription for reduced fees.

• Lime Charge

  A Lime charge is a rental fee for a Lime electric scooter or e-bike. Lime charges an unlock fee plus a per-minute rate, so longer rides cost more.

• Bolt Charge

  A Bolt charge is from the Bolt ride-hailing app (popular in Europe and Africa) or Bolt Food delivery service. Less common in the US but widely used internationally.

• Bird Scooter Charge

  A Bird charge is a rental fee for a Bird electric scooter. Bird charges an unlock fee plus a per-minute rate, similar to Lime.

• AIRBNB

  AIRBNB on your bank statement is a charge from Airbnb for accommodation, experiences, or service fees. It is a standard charge from the Airbnb platform.