Still Being Charged After Cancelling? Here's What to Do

If you're still being charged after cancelling, first confirm the cancellation was processed, then contact the merchant to request a refund, and dispute the charge with your bank if the merchant doesn't respond.

Plain-English explanation

Being charged after cancellation usually means one of three things: your cancellation didn't go through properly, you were charged for the current period that was already in progress, or a billing error occurred. Most subscriptions let you use the service until the end of the paid period even after cancelling — check whether the charge is for the current or a new period.

Most common reasons this appears

• Cancellation wasn't completed — confirmation email missing
• Charge for the final billing period already in progress
• Billing error where the cancellation wasn't applied
• Cancelled the app but not the underlying App Store subscription

How to verify this charge

• Find your cancellation confirmation email — if you don't have one, the cancellation may not have gone through.
• Log in to the service and check account status (Active vs. Cancelled).
• Contact the merchant's support and reference your cancellation date.
• If unresolved, dispute the charge through your bank as 'cancelled but still billed'.

When to be concerned

• Two or more full billing cycles of charges after your documented cancellation.
• Merchant denies any record of your cancellation.
• Charges from a service you never used an account with.

Part of: Bank fees & transaction issues →