How to Look Up a Stripe Charge on Your Bank Statement

To look up a Stripe charge, find the exact merchant name on your statement, check your email for a receipt, or use Stripe's customer portal to identify the business.

Plain-English explanation

Stripe is a payment processor used by hundreds of thousands of businesses. Your bank statement should show 'STRIPE' or the merchant's name. Stripe provides a tool at stripe.com/contact that lets you identify a merchant from a charge on your bank statement. Receipts are usually emailed by the merchant.

Most common reasons this appears

• Online purchase at a website using Stripe checkout
• SaaS subscription renewal processed by Stripe
• Marketplace or platform charge using Stripe as the backend processor

How to verify this charge

• Search your email for receipts matching the charge date and amount.
• Visit stripe.com/contact and select 'I have a charge on my bank statement'.
• Enter your card's last 4 digits and the charge date to identify the merchant.
• Contact the identified merchant directly for a refund if needed.

When to be concerned

• Stripe's lookup tool shows no matching charge.
• The merchant identified via Stripe lookup is one you've never heard of.
• Multiple Stripe charges in a short period without corresponding receipts.

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